Shipping & payment

Physical goods are generally shipped with DHL. In justified cases, another suitable shipping provider may be used where this is reasonable for the customer.

Available delivery countries and applicable shipping costs are shown before the order is concluded or stated in the offer for individual orders. Costs may depend in particular on size, weight, value of the goods and delivery country.

The applicable production and delivery times are stated with the product, during the ordering process or in the individual offer. For individual orders, production generally begins only once all required information, files, dimensions and approvals have been provided and the agreed payment has been made, unless otherwise agreed.

Where available for the shipping method, the customer receives a tracking number. Grimm3D cannot directly influence the actual transit time after handover to DHL.

Customers are asked to report externally visible transport damage to the delivery driver as soon as possible and inform Grimm3D. For consumers, failure to report damage does not result in the loss of statutory rights in respect of defects.

The customer is responsible for providing a complete and correct delivery address. If a shipment is returned because of an incorrect address for which the customer is responsible, additional shipping costs may arise for a new shipment.

There are generally no shipping costs for digital products. Provision may take place in particular via a download area, customer account, download link or email.

Personal collection is possible only by express prior agreement.